Resources & Support

Welcome to the WAND family! We’re honored that you chose us as your digital menu board provider and we’re here to help you each step along the way. Below are a few resources to help you get started.

User Guide

This guide will help you get started with your new digital menu!

Support Ticket

Get support help by submitting a ticket here!

Connect Your Menu

For questions on installing the WAND Media Player, click here!

Design Your Menu

For questions about WAND Menu Management design, click here!

Menu Management Software Videos

How to Add Menu Items

How to Create Menu Groups

How to Design Your Menu

How to Publish Your Menu


Device Activation Request

Your WAND Express Media player is asking to authenticate with our servers. Please email and let us know the activation code and the screen number on the front of the media player. We will get this working for you as fast as we can.

Device Configuration Error Message

Your Wand Express media player is online and talking to our servers, but you have not published any menu boards for it to play. Please create a menu and publish it the screen listed under Display on the left side of the screen.                                    

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